Privacy Policy

1. Introduction

Welcome to Clarity Innovative Solutions Ltd (also trading as 'Clarity IS', 'clar.it.com', and 'stephenyorkstone.com'). We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our websites (clarityis.com, clar.it.com, and stephenyorkstone.com) or interact with our services, and tell you about your privacy rights and how the law protects you.

Important Note on Our Role: Clarity Innovative Solutions Ltd (Company Number: SC693901) is the Data Controller and responsible for your personal data when you visit our websites, contact us with inquiries, or when we manage your account and billing.

However, when we provide our core IT consultancy and hosting backup services to our enterprise clients, we act as a Data Processor on their behalf. In those instances, our processing of that data is strictly governed by the specific IT Services Agreements in place with those clients, and the client remains the Data Controller.

2. The Data We Collect About You

Personal data, or personal information, means any information about an individual from which that person can be identified. As a Data Controller, we may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

• Identity Data: includes first name, last name, username or similar identifier, title.

• Contact Data: includes billing address, delivery address, email address, and telephone numbers.

• Technical Data: includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, and other technology on the devices you use to access our websites.

• Usage Data: includes information about how you use our websites, products, and services.

• Project & File Data: includes personal data that may be contained within files, briefs, or documents you share with us during inquiries or project onboarding via email or online platforms.

• Marketing and Communications Data: includes your preferences in receiving marketing from us and our third parties and your communication preferences.

3. How Is Your Personal Data Collected?

We use different methods to collect data from and about you, including through:

• Direct interactions: You may give us your Identity, Contact, and Project/File data by filling in forms on our websites, using client portals or secure file-sharing platforms, or by corresponding with us by post, phone, email, third-party service platforms, or otherwise.

• Automated technologies or interactions: As you interact with our websites, we will automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies, server logs, and other similar technologies.

4. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• Where we need to perform the contract we are about to enter into or have entered into with you.

• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

• Where we need to comply with a legal obligation.

5. Disclosures of Your Personal Data

We may share your personal data with external third parties, such as:

• Service providers acting as processors who provide IT and system administration services.

• Professional advisers acting as processors or joint controllers, including lawyers, bankers, auditors, and insurers.

• HM Revenue & Customs, regulators, and other authorities acting as processors or joint controllers based in the United Kingdom who require reporting of processing activities in certain circumstances.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

6. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.

7. Data Retention

We will only retain your personal data for as long as reasonably necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements.

8. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:

• Request access to your personal data.

• Request correction of your personal data.

• Request erasure of your personal data.

• Object to processing of your personal data.

• Request restriction of processing your personal data.

• Request transfer of your personal data.

• Right to withdraw consent.

If you wish to exercise any of the rights set out above, please contact us.

9. Contact Details

If you have any questions about this privacy policy or our privacy practices, please contact us at:

Full name of legal entity: Clarity Innovative Solutions Ltd (Company No. SC693901)

Email address: privacy@clarityis.com

Principal Place of Business: 7/17 Mitchell Street, Edinburgh, EH6 7BD

Registered Address: Unit 4b Gateway Business Park, Beancross Road, Grangemouth, Scotland, FK3 8WX

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.